I was due to leave O2 the other day in order to get a better deal on the iPhone X with Vodafone, however I am now more open minded about having a non-Apple phone and was happy to come around to staying with O2 if I could get a good deal on the OnePlus 5T.
I have spoken to numerous customer advisers both on the online chat and over the phone, and find that I'm getting very mixed messages about what is available to me. When I spoke to one adviser on the online chat they said that with a refresh contract the cost of my device overall across 24 months would be £408, however when I have spoken to the retentions department over the phone today they won't offer me a a contract which includes payments towards my device for less than around £480.
The actual phone costs £450 outright from the supplier or from an O2 store, so I'm confused as to why they won't offer me a better deal - it seems here that it is actually better to get a SIM only deal than it is to get a Refresh contract, as they want to charge for the financing of the phone? Has anyone managed to get a good deal on this phone? I'm quite annoyed about it as I feel I'm already compromising by not getting the iPhone X.
