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One Ring Scam advice

PaxReacher
Level 1: Joiner
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Good afternoon, I'm after some advice, my father-in-law had a missed call from a number that turned out to be in Tunisia, he tried to return the call, it rang twice before he hung up.  His bill has arrived and he has an international call that states it lasted 50mins (it didnt) at a cost of £150.

 

Where does he stand with claiming this back?  We have reported it to action fraud and the O2 fraud team, they are investigating but claim he made the call so could be liable.

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MI5
Level 94: Supreme
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Well known scam @PaxReacher 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/advice-wangiri-miss...

Never call back any unknown numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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@PaxReacher As your issue has now been reported to the O2 fraud department there's nothing anyone in customer service can do to assist you. As your father-in-law made the call it's highly unlikely that he will be refunded. Sadly, a harsh (and expensive) lesson learned.

I DO NOT WORK FOR O2



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pgn
Level 76: Forum Legend
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