O2, where is your 4G in South West England & Wales?

[Anonymous]

To date, 3rd September 2014, O2 still have NO 4G coverage in Wales, and only in villages surrounding Chippenham, Wiltshire in the South West of England. They've launched 4G in Bournemouth, but that's not exactly the "South West" like O2 are calling it. Bournemouth is the South/South Coast of England.

So, after a year of O2 4G being available, where is it? Big cities like Bristol, and Cardiff - the CAPITAL of Wales, still have NO 4G from O2. How much longer do they expect people to wait? Three have had 4G in Cardiff & Bristol since around February 2014, and EE have had 4G in Bristol & Cardiff since their network launched almost 2 years ago.

I was originally told last year by an O2 advisor that "4G would launch by the end of the year" (so by 31st December 2013). Someone else told me "March 2014", then it was "July 2014", then "we'll have it by September". It's now 3rd September. Where is it?

The thing is, 4G can't be coming anytime soon. I've searched for local council planning applications for new 4G masts. The local mast is on a street corner and looks like a streetlight. I've seen the new designs on the planning application - which was made in May, and there has been NO work on the mast whatsoever. Vodafone & O2 seem to be launching 4G together, and on Vodafone's coverage map, it says there will be no 4G upgrades in Bristol for at least the next 3 months.

Are we talking 2015 now? Or maybe even 2017 when O2 claim they'll have 98% coverage?

Are you there O2? If you are, where will you be launching 4G next? Networks such as Three have published a list of cities/towns, even villages, where they will launch 4G in 2014. Why can't you? Why are you keeping your customers in the dark about this?

O2 managed to set up a temporary 4G mast in Long Ashton, Bristol for the Bristol International Balloon Fiesta. That was really quick to set up! (and remove!) So what's going on?

[Anonymous]

Hi

Appreciate the frustration.

O2 have not and will Not as far as we can tell give prior roll out info of 4G.

[MI5]

Every time we ask, the response is silence 😞

[Anonymous]

More here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/o2-4g-Rollout-Announcement-YES-IT-S-TRUE/m-p/720...

And

http://community.o2.co.uk/t5/Discussions-Feedback/o2-4g-Reaches-45-Voda-4g-Expands/m-p/732437/highli...

[Anonymous]

I'm guessing it's to avoid disappointment. 

But still, it would be good for anyone about to upgrade or to buy in to a new contract, to know if at some point throughout their contract, they'll get 4G. 

I mean i'm interested in an O2 SIM Only deal. It's 12 months, but if 4G doesn't make an appearance in Bristol in those 12 months, I wouldn't be happy!

[MI5]

What customers want is something official from O2.....

[Anonymous]

It's just shocking they have NO 4G coverage throughout the entire South West of England or in Wales!

Their 3G is pretty dire too. Never seen anything about 3-4Mbps. Meanwhile... 27Mbps download on Three's 3G network - yes, 3G!!

[MI5]

From my own travels around the country, O2 are focussed on Inner city areas for 3g (4g) but only 2g GSM outside of those areas.

[Bambino]

Signal strength and quality should always be a priority. If Three are offering what you're looking for, then switch to Three.

[Anonymous]

I have now switched to Three - a few months back. But I was just wondering when O2 were launching in Bristol, because they'd have better indoor coverage & it'd be faster, as Three cap it at 50Mbps download per user.

Also, why do people even bother with O2 or Vodafone? Go out into the countryside, and you'll get 2G. Whereas on Three, you'll still get 3G