17-10-2018 22:14
17-10-2018 22:21
17-10-2018 22:21
@annoyed2018 If you believe it’s O2’s fault then you should make a complaint but defaults are hard to get rid of
17-10-2018 22:48
17-10-2018 22:48
17-10-2018 23:29
17-10-2018 23:29
You may have been misinformed but the bill is likely to be the final bill for the contract. The system doesn't usually make mistakes and we always advise not to cancel the direct debit until the balance is zero. You were told incorrectly to cancel the direct debit ad it is on that basis that you need to make a complaint.
The credit file team won't remove the default if it was applied correctly and even paying Lowells won't remove a default. You can however place a notice of correction on your credit file that you have either paid the debt or that you are contesting the charges. Contact customer service for an explanation of the bill and also contact the credit file team. That is the only way forward at the moment, that and a complaint using the Resolver link on the complaints link.