cancel
Showing results for 
Search instead for 
Did you mean: 

# O2 customer care - no resolution after 12 days of complaint

Eklevaya
Level 3: Thinker
  • 29 Posts
  • 2 Topics
  • 1 Solutions
Registered:

I have been an o2 customer since 2010 - and have complained about the way my Insurance claim was handled by O2 customer service / O2 insurance ( which is incidentally with Brighthouse ??) 

 

Been waiting for 12 days now.

 

Has any one else had any resolution for their complaint before 8 weeks at all ????????

 

( period which O2 is allowed to respond before customer can take issue to independent complaint Ombudsman)

 

Anyone in the same situation as me.  

 

I cannot be the only unfortunate customer for whom O2 has no time !! 

 

 

 

Message 1 of 14
1,781 Views
13 REPLIES 13

Eklevaya
  • 29 Posts
  • 2 Topics
  • 1 Solutions
Registered:

Been in ' conversation' with O2 customer care for the last 15 days.

 

No resolution on my complaint.

 

Emailed the CEO - something seems to be stirring now.

 

Recommend the same.

 

Eklevaya

Message 11 of 14
507 Views

Cleoriff
Level 94: Supreme
  • 103862 Posts
  • 780 Topics
  • 4921 Solutions
Registered:

Hi @Eklevaya Pleased that something is happening but in fairness to other members it really would make things easier if you posted on this thread you started a couple of days ago. https://community.o2.co.uk/t5/Discussions-Feedback/O2-customer-care-no-resolution-after-12-days-of-c...

Then everyone will have an understanding of the issue. wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 12 of 14
489 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

We do recommend googling the office email of the ceo if other avenues fail. One of his underlings normally respond so let's hope you get something actioned. 

I do agree it's better to keep to the one thread in this instance as it's a direct result of O2's inability to resolve the diarised  thread.

Message 13 of 14
474 Views

Eklevaya
Level 3: Thinker
  • 29 Posts
  • 2 Topics
  • 1 Solutions
Registered:

@jonsie - Thanks!

 

Well now that I have written to O2 CEO - something should work, or else O2 is definitely not a destination for consumers.

 

 

Message 14 of 14
412 Views