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# O2 customer care - no resolution after 12 days of complaint

Eklevaya
Level 3: Thinker
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I have been an o2 customer since 2010 - and have complained about the way my Insurance claim was handled by O2 customer service / O2 insurance ( which is incidentally with Brighthouse ??) 

 

Been waiting for 12 days now.

 

Has any one else had any resolution for their complaint before 8 weeks at all ????????

 

( period which O2 is allowed to respond before customer can take issue to independent complaint Ombudsman)

 

Anyone in the same situation as me.  

 

I cannot be the only unfortunate customer for whom O2 has no time !! 

 

 

 

Message 1 of 14
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Eklevaya
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Been in ' conversation' with O2 customer care for the last 15 days.

 

No resolution on my complaint.

 

Emailed the CEO - something seems to be stirring now.

 

Recommend the same.

 

Eklevaya

Message 11 of 14
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Cleoriff
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Hi @Eklevaya Pleased that something is happening but in fairness to other members it really would make things easier if you posted on this thread you started a couple of days ago. https://community.o2.co.uk/t5/Discussions-Feedback/O2-customer-care-no-resolution-after-12-days-of-c...

Then everyone will have an understanding of the issue. wink

Veritas Numquam Perit

Girl in a jacket
Message 12 of 14
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jonsie
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We do recommend googling the office email of the ceo if other avenues fail. One of his underlings normally respond so let's hope you get something actioned. 

I do agree it's better to keep to the one thread in this instance as it's a direct result of O2's inability to resolve the diarised  thread.

Message 13 of 14
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Eklevaya
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@jonsie - Thanks!

 

Well now that I have written to O2 CEO - something should work, or else O2 is definitely not a destination for consumers.

 

 

Message 14 of 14
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