I have been an o2 customer since 2010 - and have complained about the way my Insurance claim was handled by O2 customer service / O2 insurance ( which is incidentally with Brighthouse ??)
Been waiting for 12 days now.
Has any one else had any resolution for their complaint before 8 weeks at all ????????
( period which O2 is allowed to respond before customer can take issue to independent complaint Ombudsman)
Anyone in the same situation as me.
I cannot be the only unfortunate customer for whom O2 has no time !!
Hi @Eklevaya Pleased that something is happening but in fairness to other members it really would make things easier if you posted on this thread you started a couple of days ago. https://community.o2.co.uk/t5/Discussions-Feedback/O2-customer-care-no-resolution-after-12-days-of-c...
Then everyone will have an understanding of the issue.
We do recommend googling the office email of the ceo if other avenues fail. One of his underlings normally respond so let's hope you get something actioned.
I do agree it's better to keep to the one thread in this instance as it's a direct result of O2's inability to resolve the diarised thread.
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