O2 breaking the law.

[CHRIS710]

A word of warning when you close your account with O2 about a clever scam. I proceeded to close my account with O2 of which O2 confirmed closure date by text only. I paid final bill however O2 reopened a new account and then closed it with a new closure date which then incurred a second final payment. After I received a text from O2 advising I owed money I was careful not to fall for a scam however' after contacting O2 a  member of staff assured me several times that no money oweing. O2 are now harassing me .

[Enlli]

More likely O2 incompetence than a scam

Have you contacted Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am