I have had to make a few calls to o2 customer services recently, when calling the standard C/S number, I was told that I am an O2 select customer and that I need to be transferred through to the O2 select C/S people. When I try to phone the direct O2 select C/S number I get a message telling me that I am an O2 online customer and that I need to call that number!
I am a little confused as to what is going on! Also I bought my contract (and Phone) in an O2 retail store, connecting to a retail tariff and upgraded at the end of my contract in a retail store on a retail tariff! This has confused me a little as I'm told I'm on an online tariff!
o2 has recently introduced a new service called the Priority Club. This means Select no longer exists!! The tier is now Silver, Gold and Platinum customers. You can find more info on this here: http://www.o2blueroom.co.uk/priorityclub/
It maybe that you called during this transition and the advisors were slightly confused!!