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O2 Select

Anonymous
Not applicable
Hi all,

I have had to make a few calls to o2 customer services recently, when calling the standard C/S number, I was told that I am an O2 select customer and that I need to be transferred through to the O2 select C/S people.
When I try to phone the direct O2 select C/S number I get a message telling me that I am an O2 online customer and that I need to call that number!

I am a little confused as to what is going on!
Also I bought my contract (and Phone) in an O2 retail store, connecting to a retail tariff and upgraded at the end of my contract in a retail store on a retail tariff! This has confused me a little as I'm told I'm on an online tariff!

All help greatly appreciated

Thanks

Alex
Message 1 of 13
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Anonymous
Not applicable
o2 has recently introduced a new service called the Priority Club.
This means Select no longer exists!!
The tier is now Silver, Gold and Platinum customers.
You can find more info on this here:
http://www.o2blueroom.co.uk/priorityclub/

It maybe that you called during this transition and the advisors were slightly confused!!
Message 2 of 13
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Anonymous
Not applicable
I just got a text today saying I am in the silver club grin
Message 3 of 13
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Anonymous
Not applicable
I'm platinum grin
Message 4 of 13
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Anonymous
Not applicable
I'm a blue customer :robotsad: . Serves me right for being mean with money!
Message 5 of 13
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Anonymous
Not applicable
lhutchi2 are you a new customer?
Message 6 of 13
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Anonymous
Not applicable
I'm a blue customer :robotsad: . Serves me right for being mean with money!

I am a blue customer too! :robotsad:
Message 7 of 13
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Anonymous
Not applicable
Nope, been on O2 for yonks - I just don't spend enough! I'm on staff wink
Message 8 of 13
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Anonymous
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lhutchi2 why on earth you on staff!
Mind you the tariff is pretty good but I get far better benifits being platinum.
Message 9 of 13
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Anonymous
Not applicable
I think I am on silver 😞

Don't know what the difference is really and I doubt the benefits are of any use to me in northern ireland anyway..... :womanindifferent:

Ah well
Message 10 of 13
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