I just received a call from 0330 001 1027 claiming to be O2 offering me a 40% discount on my tariff. They sent two texts to verify my account.
The texts came through on my phone as ‘O2 UK’ to the same thread I received genuine O2 texts to.
*FRAUD ALERT - MUST READ* Has someone called you and asked for a code? Hang up. They DO NOT work for O2 and are trying to commit fraud on your O2 account. Never give a one-time code to anyone who called you. Call us on 202 if you need help. If you requested a code yourself, we'll be texting it to you shortly.
Here is your code: XXXXXX. Please enter this code to retrieve your O2 account. If you did not authorise this, please contact O2.
Thankfully I had googled quickly and seen it was a scam but please be aware.
I've changed my password on my account and the confirmation text if password change comes through on the same text thread so really convincing!
The texts have come from O2.
It's the phone call that didn't.
You did right to change your password as the scammers had access to your account prior to you changing the password.
The scammers have spoofed the O2 phone number to make it look like the call came from O2, but for sure it didn't. Number spoofing scams - Ofcom
Check all your account details carefully to make sure they haven't already changed your address and also notify your bank in case they got access to any bank account details stored in your MyO2.