O2 STATUS CHECK

[Anonymous]

I have had no "sufficient" signal since the 21st July & i the website shows there are no problems!!!

I have called O2 and they have stated there is a mast down, so my question is when the status web check is meant to be live, why is the website not updated...surely this would save on unneccessary calls to O2?!!

The next wonderful thing about O2 is that the mast that is down is on private land and therefore they require premission before they can carry out the works.....smart move O2!!!

They always say, have you tried TU GO??!! Well, yes i have and do they not relaise that its not the best app in the world and you are limited as to where in the property you can go without losing the wi fi signal!!!

What do O2 consider to be a "reasonable" time to get the repairs done!!??

[Toby]

Hi @Anonymous,

Sorry to hear about the inconsistency, as well as your signal issues. Where are you roughly based? I'll make sure the checker is updated and if I can find out any news on your location, I shall do.

I'm Toby, the community manager. Welcome!

[Anonymous]

Hi Toby,

Thanks for the quick response, post code is B20 1AY

[Anonymous]

Toby,

When can i expect an update??

Thanks

---

@Toby wrote:

Hi @Anonymous,

Sorry to hear about the inconsistency, as well as your signal issues. Where are you roughly based? I'll make sure the checker is updated and if I can find out any news on your location, I shall do.

I'm Toby, the community manager. Welcome!

---

[Toby]

HI @Anonymous,

It can take time for masts to be updated, as well as getting any info on the work being done. If/when I find anything out, I shall let you know. I have raised it for you.

[Anonymous]

---

@Toby wrote:

HI @Anonymous,

It can take time for masts to be updated, as well as getting any info on the work being done. If/when I find anything out, I shall let you know. I have raised it for you.

---

Thanks Toby BUT my question is, if 02 know that the mast is down and has been since the 21st July, why do they not just update the website which, like i stated earlier, would avoid unneccessary calls??!!

My concern is that i am paying for a service which i am not getting, a simple answer/update from O2 would be appreciated as i am wondering how long have i got to put up with this problems??

Cheers

[Bambino]

O2 won't give specific time frame updates. I doubt any provider does. If they did, and didn't meet their estimate, customers could hold their feet to the fire, and I don't think they'd like that much.

As you've been without a decent signal for some time, you should call Customer Service and have a moan. If you get someone sympathetic you might get offered a goodwill gesture of some compensation. Cold comfort, but better than nothing.

[Anonymous]

---

@Bambino wrote:

O2 won't give specific time frame updates. I doubt any provider does. If they did, and didn't meet their estimate, customers could hold their feet to the fire, and I don't think they'd like that much.

As you've been without a decent signal for some time, you should call Customer Service and have a moan. If you get someone sympathetic you might get offered a goodwill gesture of some compensation. Cold comfort, but better than nothing.

---

Thank you Bambino for your reply, i understand that they won't commit to a deadline HOWEVER, how hard would it be to keep their "live" status updated and "live"?? 

But don't worry, i will be moaning soon enough!! LOL

[MI5]

Are you 100% sure it's not your phone or sim card that is faulty?
Have you done an ABA to confirm?

[Toby]

Hi @Anonymous,

I have put in a request to update the status checker also.