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O2 Customer Service Well done!

Cleoriff
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We hear so many complaints about O2 CS. For balance I thought I would post my own experience of today.

My two year contract is now finished. I changed my handset to a Note 3 in November still using old 3G sim and remaining on existing tariff.

Today I needed to ring 202 to change to a 12 month sim only tariff. I was quite apprehensive having heard so many horror stories on here about long waits, calls being cut off etc....

I phoned at 8.40 am. After a few seconds I was connected and prepared myself for the long wait.

What a surprise.

Within a minute i was put through to a lovely advisor (Marie) who dealt with my request in a helpful professional manner. She was an absolute joy to talk to. I was told my new tariff changeover would take place within 24 hrs

Text has already been received to confirm it has now changed.

Total time on the phone 10 minutes

Well done O2. Thanks to Marie (based in Rotherham call centre) It was a real pleasure talking to you wink

*The Game Is On*

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viridis
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Good to hear a bit of positive feedback regarding customer services.



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Anonymous
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Very nice & good feedback, perhaps @Toby could feed this back to the lady
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Anonymous
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Nice to hear that you've been looked after.

Adds balance. 😄
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Cleoriff
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@Anonymous wrote:
Very nice & good feedback, perhaps @Toby could feed this back to the lady

I agree Rob. It would be nice if Marie had some official feedback. They receive so many complaints... it is good to have an opportunity to balance this. wink

 

*The Game Is On*

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MI5
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Told you they'd sort you out wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5 wrote:
Told you they'd sort you out wink

You did indeed. I just didn't think it would be so quick. I had prepared myself with a cup of tea, newspaper and phone on speaker LOL

*The Game Is On*

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MI5
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Always best to be prepared slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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At least you can get on with your day now as planned
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viridis
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Not sure she needed a rubber.

Unless of course she was writing some notes in pencil.



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