O2 Ask - removing calls and SMS

a_hcir · ‎10-07-2018

Just got this text message from O2 saying that the two actually useful features of Ask are going..

Are you serious, O2?

MI5 · ‎10-07-2018

I doubt anyone here will be surprised by that news!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎10-07-2018

So can anyone see the point of O2 Ask??

Yet again? So an app that we promote to help customers make calls and send texts from home or work when there is no network coverage has once again been taken away. What use is the app now? Anything you can do after 8th August can be done in My O2 and the chat function (who uses that?) is a poor runner up to the wealth of free wifi apps out there!

Cn @Martin-O2 @Marjo or @EmilieT get any information from the bods who make these decisions as to why or at least feed this back to them.

Unfathomable as to why they launch an app and months later withdraw it. Is there anything else in the pipeline? Are we going to be able to make calls via My O2 ......? Speechless!

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a_hcir · ‎10-07-2018

Has there been any chat about it? I scoured the board before posting, surprised there wasn't an uproar 😞

Cleoriff · ‎10-07-2018

Absolutely appalling @jonsie I have only just learned of this via your post. I'm speechless.

Veritas Numquam Perit

Cleoriff · ‎10-07-2018

@a_hcir wrote:
Has there been any chat about it? I scoured the board before posting, surprised there wasn't an uproar 😞

No @a_hcir none of us knew until @jonsie posted the screenshot he linked to above. Absolutely appalling news

Veritas Numquam Perit

MI5 · ‎10-07-2018

I can’t use the app so your post was the first I heard about it @a_hcir

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎10-07-2018

Thanks for raising this @jonsie. I'll see what I can find out.

Edit: I've merged the 2 O2 Ask threads together.

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gmarkj · ‎10-07-2018

I also got that text as a user of Ask.
Find it rather amusing that the app is being decommissioned so quickly after being published.
Are there plans to use the call/SMS function in another app? Is the app going to supplant the My o2 app, or disappear altogether?
Any news would be welcome @Martin-O2.

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Cleoriff · ‎10-07-2018

@Martin-O2 wrote:
Thanks for raising this @jonsie. I'll see what I can find out.

Edit: I've merged the 2 O2 Ask threads together.

Good call, As there may be many asking about this, will we direct them to this thread and ask for a merge @Martin-O2?

Veritas Numquam Perit