I received a notice of disconnection in the post implying I owed o2 money which has been escalated to a debt recovery company.
Having only been a pay & go o2 customer as a teen buying top up cards as I needed them. The debt has apparently been accrued from an account taken out in my name with another persons bank details. The fraud team refused to take the case further as the number associated with the account has called my own number and is within my area. Though when I attempted to dial this number it was apparently an incorrect number.
The fraud team also implied they would contact me, they made no effort to do so and when I tried for a second time, left a voicemail that suggested I phone a number which took me to an automated message suggesting if o2 wished to contact me they would do so, bizarre.
The only contract I have taken out in someone elses name was a vodafone contract some years ago for an ex-girlfriend which was summarily paid in full.
I'm left scratching my head as to how I can owe o2 any money due to my lack of affiliation with them or any of their services and don't need this undue stress in my life associated with unpaid debt. If anyone could shed some light on this situation it would be appreciated.
If they are saying the number associated with the fraudulent account has called you then it would imply this is someone you know or it was someone phishing for information in order to get the information needed to open the account. I can't understand why they won't take it further so maybe if admin can get involved it would certainly help.