@Disgruntled O2 stopped rewarding customers for their loyalty years ago. You can show your frustration by switching to a new provider, but just make sure your coverage is as good with the new one compared to what you have now before you switch. A good signal is far more important than saving a couple of quid.
Other available discounts here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...
Hi @Disgruntled, and sorry to hear about your recent experience! I'd like to get someone on my end to look into your accounts and check if there's anything we can do to help, so I'll send you a Private Message shortly to get a few more details
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