cancel
Showing results for 
Search instead for 
Did you mean: 

No longer with O2, but getting emails

blandyuk
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've just left O2, but I'm still getting numerous emails with offers and apparently:

 

"Important information about your mobile airtime plan, Ian"

 

I don't have a mobile plan with you any more, stop sending me emails! No unsubscribe and I cannot remove my account, or even change my email address.

 

Any help would be appreciated.

Message 1 of 4
311 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 146074 Posts
  • 636 Topics
  • 28105 Solutions
Registered:

@blandyuk 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
296 Views

Oxonian
Level 31: Resolver
  • 7194 Posts
  • 137 Topics
  • 25 Solutions
Registered:

@blandyuk 

 

Are you absolutely certain that the e-mails are from O2 ?

 

Are they a scam ?

 

I am glad that there was not an "Unsubscribe" link because if there was and you had clicked on it, you might have caused yourself problems if the e-mail is not genuine.    

Message 3 of 4
278 Views

MI5
Level 94: Supreme
  • 146074 Posts
  • 636 Topics
  • 28105 Solutions
Registered:

There is no unsubscribe because it's not from a mailing list.

It's just O2 systems slow at catching up or being updated.

How do I know this is really from O2?
Real O2 emails always show the last four digits of your mobile number at the top. If an email doesn't, forward it to SPAM@o2.com and we'll investigate. There's more about phishing here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
276 Views