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No data signal at all at my home area and poor signal around my home county

Chrischrischris
Level 1: Joiner
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As the title suggests I have no mobile data signal around my home whatsoever, (around a km circle) my partner who is also on o2 has absolutely no mobile data signal around our home. It has been like this for several months. We have been relying on wifi but as I am paying for mobile data this is unacceptable. 

 

Also on several occasions where we have been relying on mobile data in city centre locations it's hasn't worked at all one such instance left us unable to off hire our e-scooters as both of our phones had no mobile data in the middle of Southampton City center. Which meant we had to walk for 45 minutes until it worked. I used to be with vodaphone and had no mobile data issues at all. Really disappointed with o2.

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Enlli
Level 65: Ultra-cool
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Sounds strange over such a wide area

We are all customers here so suggest you message O2

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Also see

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Chrischrischris
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Thank you 

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