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No data coverage in the KT20 area

Anonymous
Not applicable

Can anyone at O2 advise when the 'data mast' will be fixed in the KT20 area?  Service has been very poor for over a week now and the 'service status checker' on the O2 website has been displaying the same message of "sorry, a mast in your area is not working" since 27/11/2015.  Will there be data service for Christmas???

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MI5
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We wouldn't know and O2 don't publish that info either unfortunately.
All you can do is request text updates from CS to keep you informed of work.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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MI5
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We wouldn't know and O2 don't publish that info either unfortunately.
All you can do is request text updates from CS to keep you informed of work.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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You could download My Network app and report issues through that http://www.o2.co.uk/apps/my-network

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Anonymous
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Thanks. Already requested those but they are as much use as the service! 

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MI5
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Depending on the reasons why there is a fault / maintenance it's usually 1 to 2 weeks.
In rare occasions it's longer but generally not.
All you can do is wait until service is restored.
Once fixed, if you call CS you may get a small goodwill gesture of compensation for the downtime also.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@Anonymous wrote:

Thanks. Already requested those but they are as much use as the service! 


In fairness you would probably be getting back to normal before you received the information ...so I am told.:smileywink:

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sheliamd50
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have had a week of  intermittant data coverage in SE12.  Connections  for some months is

getting worse  every week............... Trying to get an answer

from O2  is impossible.  App is useless.  failed all tests  and than tell you

to contact support who cant tell you anything.  I have asked for compensaation

but still waiting for any kind of a reply

SPB
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MI5
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There is no point trying to get compo until the fault is fixed as you don't know how long you need to be compensated for.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Paying off the handset part of your contract and changing network might be an option if you are on a Refresh contract. If this has been going on for months, that is the way I would be going.

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