on 22-02-2021 16:41
Hi,
I have no phone signal or 4G when at home. I have to use WIFI calling. Can I get money off my bill?
on 22-02-2021 16:44
It's very unlikely
but
you need to contact O2, all numbers are in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
22-02-2021 16:46 - edited 22-02-2021 17:07
22-02-2021 16:46 - edited 22-02-2021 17:07
I very much doubt it.
Mobile phones are "mobile" and at some point or other, everyone will go somewhere with no signal.
No network could possibly give reductions because of that.