New contact Netflix offer

[Louiscox92]

I have recently ungraded to the mate 20 Pro which came with the huawei tablet and 6 months of Netflix. I am aware that I must wait the 30 days to redeem my tablet, however when I try to activate my Netflix it says I am not eligible for this even though it states on my order receipt that I am. Has anyone else had this issue?

[Louiscox92]

Upgraded*

[MI5]

Yeah @Louiscox92 you're not the first...

@Martin-O2 another one ?

[Louiscox92]

Not ideal, should I be expecting similar issues when I come to claim the tablet?

[MI5]

Unfortunately yes. There are issues with that too!

[EmilieT]

Hi @Louiscox92, and welcome to the forum  I'm sorry to hear you're having difficulties redeeming your Netflix offer - I'll send you a Private Message shortly to get a few more details so I can have someone look into this for you afterwards 

Thanks @MI5 for the mention!

[AbiP]

I am having the same issue, upgraded my contract last week and was told I was eligible yet when I try and redeem my netflix offer it says I’m not eligible! 

[Michelle89]

Yep me too I've tried it and it keeps telling me im not eligible. I contacted o2 on the online chat and they just kept saying use the link provided and it kept taking me back to the same page saying im not eligible! So annoying!

[EmilieT]

Hey @AbiP and @Michelle89, have you tried to redeem the offer via mobile data on your phone instead of WiFi? We've seen it work better via mobile data before so it'd be be great if you could give it a go that way If its' still not working then, you might have to check in with Customer Service to look over your account and make sure everything is in order.

[jonsie]

Why is nothing, nothing, ever straightforward with O2 these days?