Solved: New Contract - iPhone 5, 4G doesn't work

Anonymous · ‎22-09-2015

HI

I got a new contract without realising the 4g doesn't work on my iPhone5. How do I reverse this and go back to 3G. Can't contact anyone in customer service. Live chat is busy.

MI5 · ‎22-09-2015

Check your data apn.
If it says iData try changing it to mobile (leave the rest of it the same) or vice versa, so either idata.o2.co.uk or mobile.o2.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎22-09-2015

3G will still work so no need to change anything.
O2 are also rolling out 4G on 1800Mhz, so if you are in one of these areas you will get 4g anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎22-09-2015

See this thread with links posted by @MI5 and @darrengf

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/4G-Coverage-iPhone-5-O2-Headquarters-Slough-Spoo...

I DO NOT WORK FOR O2

Anonymous · ‎22-09-2015

Thanks for the info, unfortunately 3G is broken after I swapped the sim card.. maybe I need to swap back

MI5 · ‎22-09-2015

Check your data apn.
If it says iData try changing it to mobile (leave the rest of it the same) or vice versa, so either idata.o2.co.uk or mobile.o2.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎22-09-2015

@MI5 wrote:
Check your data apn.
If it says iData try changing it to mobile (leave the rest of it the same) or vice versa, so either idata.o2.co.uk or mobile.o2.co.uk

I don't understand this Rich. Shouldn't the apn be specific...not either this one or that one?

Veritas Numquam Perit

MI5 · ‎22-09-2015

Depends on the data package. The answer to the above will lead me to the next answer I give.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎22-09-2015

@MI5 wrote:
Depends on the data package. The answer to the above will lead me to the next answer I give.

Well I shall wait with bated breath....

Veritas Numquam Perit

Anonymous · ‎22-09-2015

You were right!!

Thanks MI5 & Cleoriff

glad I came to the community site to solve problem!

MI5 · ‎22-09-2015

Did you have to change it to mobile?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)