cancel
Showing results for 
Search instead for 
Did you mean: 

Network coverage

Anonymous
Not applicable
Morning all!
I've been testing all networks to see which one is the most suitable for me.
I've found that o2/Vodafone have very little to no coverage within three miles where I live, but further on I get good service on both networks.
I can use wifi when at home but as soon as I step out of the front door and out of the house I cannot use the phone.
I've also tested THREE/EE and they are much better (if the mast isn't down) but they seem to be down more often than they are online.
I check the online coverage and what is really interesting is that o2 know about the issue and it says (Our network is very busy in this area
So at certain times of the day you might experience slower data. Sorry about that. But we're working to make it better for you.)
This status has been the same since January this year. I do appreciate that these things take time to put right, but I would've thought six months would been enough.
I'm really frustrated having six mobile phones and not one network that is half decent.
Have any of you been in a similar situation?

Thanks
SLisha
Message 1 of 9
927 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 121837 Posts
  • 607 Topics
  • 18765 Solutions
Registered:
Exactly the reason why I have a dual SIM phone. O2 in one slot and EE in the other.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
925 Views

Anonymous
Not applicable
Hi MI5,
I have a dual SIM phone and it does make it easier but although I get good coverage when EE's mast is up and running I'm lucky if it lasts two out of four weeks of the month before it goes down again. O2 on the other hand says we're working hard to fix it and nothing changes.

Thanks for your input and have a great weekend
SLISHA
Message 3 of 9
886 Views

MI5
Level 94: Supreme
  • 121837 Posts
  • 607 Topics
  • 18765 Solutions
Registered:
Thanks for the update
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 9
878 Views

liggerz87
Level 20: Radiant
  • 1253 Posts
  • 99 Topics
  • 15 Solutions
Registered:
Yep try living in north Wales all networks not good lol
Message 5 of 9
844 Views

Anonymous
Not applicable

Probably waiting for access permission.

Message 6 of 9
796 Views

pgn
Level 55: Good Authority
  • 20022 Posts
  • 158 Topics
  • 247 Solutions
Registered:
Hmm. Looks like a case of "account closed" - that was quick!

Was it something we said? 😑
WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


Message 7 of 9
790 Views

Anonymous
Not applicable

@liggerz87 

 

Likely to be due to the challenge of getting the supporting infrastructure to the sites required (power and data)

 

 

Message 8 of 9
779 Views

liggerz87
Level 20: Radiant
  • 1253 Posts
  • 99 Topics
  • 15 Solutions
Registered:
True plus in Wales if say a tree is 10 feet the mast can't be higher than it
Message 9 of 9
767 Views