When I click on my number to see my account details, tariffs, billing, usage etc. it looks like it is loading correctly then suddenly all the information disappears and I'm left with just the the top banner and bottom banner of the webpage with none of the important data on display. I'm trying to cancel my Disney Plus subscription but I can't get to it.
I have tried it o different browsers, different devices and cleared the cache, etc. but nothing seems to fix it.
My son has an account and he is able to log in and view his information on the myO2 website my laptop, so the issue is probably account specific
We are all customers here so you will need customer services.
202 from your handset 0344 809 0202 from any other Or
Message O2 on
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,,
They should be able to help you.
You need to at least accept the functional cookies to see the info.
If you've set your browser to reject cookies you need to change the setting, then clear all cookies, reload and accept functional cookies as a minimum.
@Unclecuddles Or your account may be being moved from the legacy billing to the new 360 system - normal functions, and a slightly different look and feel should return after about 24hrs - try again tomorrow morning before reaching out to O2 as mentioned above. Good luck.