on 16-01-2021 13:39
on 16-01-2021 13:44
You won't get an answer here as we are all customers like yourself.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
How to cancel here Guide: Cancelling Your Contract
on 16-01-2021 13:47
on 16-01-2021 13:48
This is a community forum made up of members like yourself. If you want to end your contract then follow this guide Guide: Cancelling Your Contract
If you want to make a complaint then do it via this route
https://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
on 16-01-2021 13:54
on 16-01-2021 14:47
on 16-01-2021 14:47