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My o2 App issue

Anonymous
Not applicable

Hi I had my number transferred over from giffgaff and ever since my 02 app and online profile arent showing remaining data - live chat advisor said it would get resolved but that hasnt been the case - any advice?

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Cleoriff
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Have you tried deleting the app and reinstalling it?

If it's an account based issue then ring CS and speak to someone http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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Cleoriff
Level 94: Supreme
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Have you tried deleting the app and reinstalling it?

If it's an account based issue then ring CS and speak to someone http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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jonsie
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How long since you transferred your number? It can take up to a week for your giffgaff number to re register as an o2 number on the systems.

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MI5
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I would call CS to reset your My O2 account and not rely on Live Chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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number transffered on friday and after that the data hasnt been showing might give custoemr service a call now 

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jonsie
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@Anonymous wrote:

number transffered on friday and after that the data hasnt been showing might give custoemr service a call now 


Ok but I think it's just a timescale issue.

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MI5
Level 94: Supreme
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Yeah, I agree....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
Let us know how you get on @Anonymous
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