Solved: Re: My o2 App issue

Anonymous · ‎07-12-2015

Hi I had my number transferred over from giffgaff and ever since my 02 app and online profile arent showing remaining data - live chat advisor said it would get resolved but that hasnt been the case - any advice?

Cleoriff · ‎07-12-2015

Have you tried deleting the app and reinstalling it?

If it's an account based issue then ring CS and speak to someone http://www.o2.co.uk/contactus

Veritas Numquam Perit

Cleoriff · ‎07-12-2015

Have you tried deleting the app and reinstalling it?

If it's an account based issue then ring CS and speak to someone http://www.o2.co.uk/contactus

Veritas Numquam Perit

jonsie · ‎07-12-2015

How long since you transferred your number? It can take up to a week for your giffgaff number to re register as an o2 number on the systems.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-12-2015

I would call CS to reset your My O2 account and not rely on Live Chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎07-12-2015

number transffered on friday and after that the data hasnt been showing might give custoemr service a call now

jonsie · ‎07-12-2015

@Anonymous wrote:
number transffered on friday and after that the data hasnt been showing might give custoemr service a call now

Ok but I think it's just a timescale issue.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-12-2015

Yeah, I agree....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎07-12-2015

Let us know how you get on @Anonymous