Moved from monthly contract to PAYG

Fredy · ‎14-08-2023

Always a nightmare dealing with O2 customer service whether it be in person or over the phone. I moved from monthly contract to PAYG. Received my SIM card 3 days ago. Inserted it on Saturday as requested by o2 and I'm still awaiting for my number to be transferred over to the new SIM.

Now bear in mind that I was told I would encounter NO disruption and everything would go smoothly.

Still waiting. No help. No answers. They never put me through the correct department.

MI5 · ‎14-08-2023

@Fredy

You'll have to keep trying O2 unfortunately.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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TThr0ss · ‎28-10-2023

Hi Fredy,

Did this ever get resolved?

I've been on the phone to O2 for 4 days now trying to get my number moved across before I leave the country next week and I'm getting absolutely nowhere

Oxonian · ‎29-10-2023

@TThr0ss

There probably is not much point in you filing a complaint in those circumstances as that will inevitably take some time to resolve.

The advice often given by others on this forum is to try calling Customer services at 8.10am or thereabouts. That can lead to your call being taken by a customer advisor based in the UK, which sometimes results in a more positive outcome.