on 13-10-2022 12:47
I've recently missed some important calls from my local Health Surgery, who when challenged where adamant that the calls had been made by a GP to my mobile number. I then took the matter up with O2 via a chat session on the 18th September 2022 who responded indicating there was a faulty mast in my area. So I elected to receive periodic update text msgs and agreed with O2 to receive a goodwill gesture of £25. As of today (13/10/2022) I continue to receive text stating the fault is on going and I haven't received the goodwill gesture for the health issues this is causing. Would appreciate advice on how to escalate this to get a satisfactory outcome.
on 13-10-2022 12:54
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this