cancel
Showing results for 
Search instead for 
Did you mean: 

Lost signal

Anonymous
Not applicable

I am just wondering about our lost signal in our area RH20 1LJ, it has been off for more then 24 hrs.now. It has been frustrating for me as i have just upgraded to an iphone6 & i can't use it yet. I have rang O2 & i was told it should be back within a couple of hours. I already had a look on their website & it just keeps saying that they are working on a phone mast in our area but does'nt say when it's gonna be back? Please would someone give me an answer? I need help. Thanks.

 

Jocelyn

Message 1 of 9
1,851 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 94817 Posts
  • 611 Topics
  • 7070 Solutions
Registered:

We're all customers here. O2 won't give timescales for mast repairs I'm afraid so it's a matter of keep rebooting the phone and trying it.

As long as it shows on the website they are aware and will fix asap.

Message 2 of 9
1,845 Views
8 REPLIES 8

jonsie
Level 94: Supreme
  • 94817 Posts
  • 611 Topics
  • 7070 Solutions
Registered:

We're all customers here. O2 won't give timescales for mast repairs I'm afraid so it's a matter of keep rebooting the phone and trying it.

As long as it shows on the website they are aware and will fix asap.

Message 2 of 9
1,846 Views

MI5
Level 94: Supreme
  • 150427 Posts
  • 642 Topics
  • 28640 Solutions
Registered:
We wouldn't know, sorry, and O2 don't give promises on repair times.
The only place to check for updates is the status checker
http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 9
1,841 Views

Anonymous
Not applicable

Thanks for you response!!! I have been looking on updates & they're still working on it? It has been down since last Friday. So frustrating i can't use my new shiny iphone6... 😞

Message 4 of 9
1,782 Views

MI5
Level 94: Supreme
  • 150427 Posts
  • 642 Topics
  • 28640 Solutions
Registered:
I can understand how annoying that would be - Bad timing for sure 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 9
1,776 Views

Cleoriff
  • 126837 Posts
  • 834 Topics
  • 7573 Solutions
Registered:

@Anonymous wrote:

 So frustrating i can't use my new shiny iphone6... 😞


@AnonymousThis would call for a trip outside of your area so you can use this phone.

A shopping trip may be called for Smiley Very Happy Any excuse would do for me....:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 6 of 9
1,774 Views

jonsie
Level 94: Supreme
  • 94817 Posts
  • 611 Topics
  • 7070 Solutions
Registered:
Message 7 of 9
1,759 Views

Anonymous
Not applicable
Yes, that's the only good thing but it still is very annoying!!!
Message 8 of 9
1,735 Views

Anonymous
Not applicable
It can happen sometimes when you least expect it. 😞
Message 9 of 9
1,734 Views