So I ordered a new Iphone14 monthly contract on the 16th to arrive the next working day - The 18th of September.
I arrive at the O2 shop in Weston-super-Mare on Monday and my phone is there, I have seen it.
But the order number isn't recognised. So I cannot have the phone.
I pop in again on Wednesday and Friday and nothing has changed. Note I have received no apologies, or update. I am doing all the chasing here. Why are the staff so passive?
I did get a 'Thank you for your paitience' as I left the store on Friday.
So I call to register a complaint - To be told there is a internal 360 system error that is causing my phones order to be stuck in 'Processing' and they cannot release it.
Despite it being escalated , they are now telling me it wont get resolved for 5 to 10 working days. Issues with a new system not integrating with an old system.
Fire the testing and project team. This is costing you business O2.
So called to get my PAC code and spoke to a lovely lady called Adele who laid out a cracking new deal for me to try and retain me as a customer, to find out that the existing stuck deal stops her being able to supply me with what we just hammered out. She called all her contacts to try and resolve ( was on the phone with her for over an hour) and was told that it will take 5 working days to remove.
So O2, forget about it. Your broken system is costing you business and your staff are at the sharp end of it.
Do Better.
and charge a premium for it.
