20-06-2023 12:44
Is this email address one of yours or is it a scam.... info@o2dispatch.co.uk
20-06-2023 12:57
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
20-06-2023 14:55
20-06-2023 14:55
@EmailCheck
That is not an o2 email address, when checking the registrar and MX records, both come back as suspicious..
@Martin-O2 one for you to pass back to the IP team at o2.
20-06-2023 15:10
If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/
24-06-2023 15:12
24-06-2023 15:12
Ok, thanks very much. I have forwarded to spam email to the relevant departments.....eg phishing@O2.com and ..... report@phishing.gov.uk