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Is O2 misleading customers?

Anonymous
Not applicable
Having little of any importance to occupy my tiny mind this morning I had a look at My O2 and decided to click on a section that invited me to find out my upgrade options. (Subliminally a taste of cider fleetingly crossed my palate - don't know what that signified). Anyway, it appears that I could pay off my device plan now OR wait until May 2016 for "a free upgrade". Since the latter option would involve either n outright purchase of a new phone or a purchase over x months what exactly does a " free upgrade" entail?

Gerry
( confused to the core)
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Anonymous
Not applicable
Fair point Gerry and I submit it's how one personally perceives the offers / upgrades.

Here's an apple anyway. wink
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Anonymous
Not applicable
It means no handset plan to pay off
By then.

Also not all handsets have fees attached to them.

Are you tempted @Anonymous for an apple based product ? wink
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MI5
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Early upgrades incorporate a fee to buy out of your contract.
Upgrades that go full term do not require a fee and are hence "free" slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
Early upgrades incorporate a fee to buy out of your contract.
Upgrades that go full term do not require a fee and are hence "free" slight_smile

Indeed...I can have a 'free' upgrade in December...  (sadly though.... NOT a phone of my choosing.) :smileysad:..

Veritas Numquam Perit

Girl in a jacket
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MI5
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I would have thought you'd have O2 getting you a red one in specially slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
I would have thought you'd have O2 getting you a red one in specially slight_smile

No...as usual i will be relying on the Forum Legend to point me in the right direction...when the time comes wink

Veritas Numquam Perit

Girl in a jacket
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MI5
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So much responsibility for such young shoulders wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Cleoriff
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@MI5 wrote:
So much responsibility for such young shoulders wink

Well younger than mine anyway....(or jonsies today) wink

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable

@MI5 wrote:
Early upgrades incorporate a fee to buy out of your contract.
Upgrades that go full term do not require a fee and are hence "free" slight_smile

And therein lies the deceit.  What O2 really mean is - if you settle your current debt (by paying off the outstanding balance early) then certainly you can then enter into a new agreement.  No additional "fee" is involved and the customer is in fact getting absolutely nothing "free".   Not even an apple for being a good customer. Smiley Mad 

 

Gerry

 

 

 

 

Message 10 of 14
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