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Insurance Claiming Delivery Failed

lulu
Level 1: Joiner
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So, I've sent my phone to the so called "Insurance claiming". Got an email notifying me that the parcel would be with me by the next day supposedely the 1st of August. Today is the 6th and nothing has been delivered. Also the tracking number is wrong. Can't find it on Royal Mail, redirects me to Parcel Force, can't find it there as well, contact O2 after seral attemps, they just don't know where is it! It's just such a ridiculous system, doesn't work, you pay insurance but it's the same as nothing as you have no phone for weeks and also you have to pay a deposit, it's actually shameful!! O2 sucks, to get in contact is a pain, everything is very slow and expensive, every time you contact them, they send the blame to someone else, what the [Removed]. Really, no one even knows where my damn phone is. And of course, no one actually cares. And I'm on the loss. O2 SUCKS

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Anonymous
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MI5
Level 94: Supreme
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@Marjo @EmilieT @Martin-O2 can you help here ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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Cheers for the mention @MI5 :wink: @lulu I'm sure we can find out whats happening for you. I'll send you a private message so I can get a few details. 

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