Incorrect information being given to people on chat sessions

[g7rpo]

Probably been asked before but if this is the case (and Im seeing a few reported on the forums that the information often isnt correct) then why do O2 continue to use it?

Especially if there are potentially situations where decisons are made based on incorrect information from chats

[MI5]

---

@g7rpo wrote:

why do O2 continue to use it?

---

It's cheap and they bung the customer £20 goodwill to make up for the mistakes if you can be bothered to complain about it.

[g7rpo]

Fair enough, seems to be a potentially bad idea for credibility though.

[MI5]

It sure is - you'll notice that we never advise live chat except for the most basic stuff.

[Bambino]

@g7rpo If you do a search you will find pages and pages and pages of complaints about O2's Live Chat service. It really is second rate, and that's being kind. We were told ages ago that the personnel on Chat were going to have 'retraining sessions'. If that ever did happen, they didn't learn much.

[Peanut]

Hiya! I work for o2 in a sales capacity and I’ll often use what I’ve read on here to answer customers questions. To be honest, I’ve learned most of what I know from here!

[jonsie]

---

@Peanut wrote:
Hiya! I work for o2 in a sales capacity and I’ll often use what I’ve read on here to answer customers questions. To be honest, I’ve learned most of what I know from here!

---

Good to know 

[Cleoriff]

---

@Peanut wrote:
Hiya! I work for o2 in a sales capacity and I’ll often use what I’ve read on here to answer customers questions. To be honest, I’ve learned most of what I know from here!

---

Hi @Peanut. Good to see you back.

Pleased we could help anyway...

[MI5]

Amazing value that we provide and we even know what we are talking about!

[Peanut]

Hi @Cleoriff. I’m usually around ‘lurking’on here while I’m at work! Im not allowed to sign in or post on here using works computers though.