Solved: Imported phone

Anonymous · ‎09-08-2015

I have bought a phone from Hong Kong but can not get it to register on the 02 network.Any ideas. I have tried the select networks option, says its registered then when i try to make a call its says not registered on network

MI5 · ‎09-08-2015

European phones will work fine in UK even if region locked.
It's Asian or USA phones that need using with a local sim first.
Anyway, this only applies to Samsung and there's nothing to say the op has a Samsung phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie · ‎09-08-2015

What phone is it and have you got a link for the website?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-08-2015

Prob not capable of using UK frequencies.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous · ‎09-08-2015

Don't regional phones require they are used with a sim card from that region for a minimum period before they can be used in other regions. I say this because my old A3 which i got SIM free was european region and to be used in any other regions 5 mins of calls had to be made with an European sim card.

Bambino · ‎09-08-2015

I'd go with @MI5's thinking on this. Was it bought on eBay?

I DO NOT WORK FOR O2

jonsie · ‎09-08-2015

Yes I had to use my Note 4 for 10 minutes of UK calls before it would work with a Thai sim card and vice versa when I purchased the Note 2 in Thailand.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-08-2015

European phones will work fine in UK even if region locked.
It's Asian or USA phones that need using with a local sim first.
Anyway, this only applies to Samsung and there's nothing to say the op has a Samsung phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous · ‎10-08-2015

It is a Samsung guys. Is there any way round this

Anonymous · ‎10-08-2015

No from Ali express

MI5 · ‎10-08-2015

Send it to someone in Asia and ask them to use it for 5 mins of calls.
Maybe @jonsie will take it to Thailand for you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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