Identity Fraud
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on 09-07-2018 15:57
An account was taken out in my name (for an address where I have never lived) on the 6th March 2017.
This was reported to O2 in September 2017. After investigations, O2 promised that this had been resolved.
Guess what? I am STILL waiting, having been through O2 Complaints time after time, continually being promised that this would be resolved.
Is there anybody at O2 that is able to do what they say they have done?
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on 09-07-2018 16:12
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on 09-07-2018 16:12
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on 09-07-2018 16:15
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on 09-07-2018 16:15
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on 09-07-2018 16:26
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on 09-07-2018 16:26
@Marjo @Martin-O2 @EmilieT is there anyone you can prod to help out here ?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-07-2018 16:49
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on 09-07-2018 16:49
Thanks for the mention @MI5
@steve37 We can certainly arrange for someone to look into this for you. I'll need some personal info so will drop you a quick private message.
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on 10-07-2018 09:49
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on 10-07-2018 09:49
Thank you @Martin-O2 I have replied.