Identity Fraud

steve37 · ‎09-07-2018

An account was taken out in my name (for an address where I have never lived) on the 6th March 2017.

This was reported to O2 in September 2017. After investigations, O2 promised that this had been resolved.

Guess what? I am STILL waiting, having been through O2 Complaints time after time, continually being promised that this would be resolved.

Is there anybody at O2 that is able to do what they say they have done?

Bambino · ‎09-07-2018

@steve37 We are all customers here. This is not O2. You'll just have to keep at customer service.

I DO NOT WORK FOR O2

steve37 · ‎09-07-2018

It's the continual lies that get me, saying one thing when it is blatantly not correct.

MI5 · ‎09-07-2018

@Marjo @Martin-O2 @EmilieT is there anyone you can prod to help out here ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎09-07-2018

Thanks for the mention @MI5

@steve37 We can certainly arrange for someone to look into this for you. I'll need some personal info so will drop you a quick private message.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

steve37 · ‎10-07-2018

Thank you @Martin-O2 I have replied.