Help with 'Private Number' Issue

M-N22 · ‎21-02-2024

Hi. I have seen other posts with this issue but I have tried everything and have had several open tickets with no resolution. All incoming calls are labelled ' Private' or 'Unknown' Number. Been 6 months since I ported to O2. I desperately need this issue resolving as have no way of knowing who is calling me or calling them back.

MI5 · ‎21-02-2024

@M-N22

You need O2 to add the CLI Presentation bolt on.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-02-2024

If the advice above fails to fix this then there is only one definitive way to fix this issue and that is for customer service to completely rebuild your account which involves the account being disconnected and reconnected to the O2 network

You must insist this is done as most customer service advisers these days don't know their ass from their elbows.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS