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Great service again

Sharon57
Level 1: Joiner
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I contacted 02 to pay off my device plan and reluctantly inform ghem that I would be moving to a SIM only contract with another provider. ( bundled with our TV and broadband provider) . When the agent asked what deal I was being given, she was not only able to match it, she was able to offer more than their competitor.  As a very long standing customer of 02,I was relieved not to have to leave. I've always received great service and excellent in store customer care. I cant remember the lovely girls name, but I'm sure my call is recorded somewhere for them to check😊.  I'm staying with 02 ! 

 

 

 

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madasaf1sh
Level 66: Unequalled
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@Sharon57 

 

I will tag @Marjo @Martin-O2 @LukasB  as they may be able to find the agent that helped you. 


Always good to hear positive things slight_smile

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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Good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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@Sharon57 

Very pleased for you and well done wink

*The Game Is On*

Girl in a jacket
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TallTrees
Level 45: Knowing
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Fabulous @Sharon57
Enjoy your phone .. with o2

PS there are some really nice people out there 😁



HAPPINESS IS BEE SHAPED

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LukasB
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Hey @Sharon57 thanks for letting us know. It is lways nice to hear some positive feedback during these difficult times. I will send you a private message on here as I need some more onformation to pass this on to the right person wink

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