cancel
Showing results for 
Search instead for 
Did you mean: 

Fitbit error message 'post code invalid'

Anonymous
Not applicable

trying to claim my free fitbit. After I type in my IMEI (it says im eligible) and select a size, I enter my shipping details and after clicking 'confirm my order' it comes up with a 'post code is invalid' message!

I have tried typing it differently (spaces, upper case, lower case etc...) but still no luck? web chat wasn't of much assistance. anyone else having this issue?

Message 1 of 7
1,978 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Toby
Former Staff
  • 11576 Posts
  • 520 Topics
  • 213 Solutions
Registered:
Hi guys,

I'm aware some of you may have had trouble claiming your Fitbit as part of the current promotion. I'd like to confirm the correct website to claim this on is https://www.o2fitbitoffers.co.uk/ - you'll need your phone IMEI number handy. If you have any further issues claiming, please let me know via PM.
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 7 of 7
1,785 Views
6 REPLIES 6

jonsie
Level 94: Supreme
  • 86488 Posts
  • 594 Topics
  • 4956 Solutions
Registered:
Message 2 of 7
1,970 Views

Anonymous
Not applicable

Good to know im not the only one. Thank you for the reply

Message 3 of 7
1,965 Views

MI5
Level 94: Supreme
  • 123718 Posts
  • 611 Topics
  • 19956 Solutions
Registered:
You are the 3rd one to report this issue on here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
1,961 Views

Anonymous
Not applicable

Just checking that you put in billing address and not delivery address.

Mind you I had trouble with site for a week, Now I have got through and have an order confirmation No and will be delivered in up to 2 weeks whoopwwee

Message 5 of 7
1,839 Views

Cleoriff
  • 107608 Posts
  • 794 Topics
  • 5735 Solutions
Registered:

Someone else this morning said they just changed the way they entered the IMEI and it went through..?

*The Game Is On*

Girl in a jacket
Message 6 of 7
1,832 Views

Toby
Former Staff
  • 11576 Posts
  • 520 Topics
  • 213 Solutions
Registered:
Hi guys,

I'm aware some of you may have had trouble claiming your Fitbit as part of the current promotion. I'd like to confirm the correct website to claim this on is https://www.o2fitbitoffers.co.uk/ - you'll need your phone IMEI number handy. If you have any further issues claiming, please let me know via PM.
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 7 of 7
1,786 Views