Do O2 have UK only call centres?
on 29-01-2011 22:37
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on 29-01-2011 22:37
Now they have reversed the decision and are sacking the UK operatives.
Do O2 have any call centres outside of the UK?
Thanks in advance
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on 29-01-2011 23:59
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on 29-01-2011 23:59
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
on 08-07-2011 22:25
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on 08-07-2011 22:25
I had a call from retentions yesterday and when the asked if there was "anything they could do to keep my custom with Orange" I said yes- transfer the call centres back to the UK
I told them I intended to go to O2 and she told me they definately had overseas call centres.
I said I was sure they didn't and she said they definately did - she also stated she worked for O2 for several years and I was mistaken- O2 definately have overeas call centres
So?
What are the facts?
on 08-07-2011 23:05
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on 08-07-2011 23:05
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on 09-07-2011 00:07
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on 09-07-2011 00:07
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
on 09-07-2011 03:13
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on 09-07-2011 03:13
I told her I emailed call recordings to their executive office and they apologised at the shocking service. I mentioned my mobile records calls at least 2 times in the call
She took umbridge when she actually heard the beep (I had pulled over, but then turned the engine off when she eventually heard it)
More poor Orange CS- I pointed out that I had informed them previously that ALL calls on my mobile are recorded (business reasons), they called me and they knew the calls were recorded at their end (and have consented to call recording by default)
Apparently they like to record the call (and charge you £10 for a copy under DPA, but don't seem to find recordings if they will back up what you say)
on 10-08-2011 13:19
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on 10-08-2011 13:19
OK, technically they may not be called Call Centres but they do sign themselves as being from O2 Cutomer Service so I think that is splitting hairs. The truth is when you contact O2 by email you get someone from India in the first instance and you only get to speak to somone from the UK after much persistance.
on 10-08-2011 13:37
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on 10-08-2011 13:37
You say people have phoned you from O2, what were they calling about?
on 10-08-2011 13:51
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on 10-08-2011 13:51
on 10-08-2011 13:55
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on 10-08-2011 13:55
I tend to hang up on marketing calls (both mobile and home phone) while they are mid-spiel. It usually results in them not bothering to call again!