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Disney + Extra

Dini19
Level 1: Joiner
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Hi, 

I've chose the Disney+ extra, but i dont know how to set it up! I've had a code and clicked to redeem it but it says ive already redeemed it, so i click the option for "already redeemed code and its asking for my card details to subsribe?? Even though the extra says "have 6 months of Disney+ on us"

What am i doing wrong?

 

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MI5
Level 94: Supreme
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@Dini19 

Try redeeming on your phone on mobile data.

If that also fails, call O2 for a new code.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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