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Device plans and hardware warranty periods

Anonymous
Not applicable

Just wondered about this.

 

Phone warranties seem to be around 24 months and tend to cover the battery also as it's no longer a user servicable part in most designs.

 

If I purchase a phone on a 36 month plan and the battery decides it's had enough at 27 months in, would that be covered as a warranty repair under the device agreement or would that be payable by me?

 

 

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pgn
Level 55: Good Authority
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You'd be on your own after the manufacturer's 24month warranty period is up. 

 

I looked at this in January last, before upgrading to my current 24mth O2 contract through mobilephonesdirect.

 

O2 Open discount has been updated:

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-discount-does-it-work-for-contract...

... but the warranty has not, it seems.

 

It seems to be something @o2@O2 have overlooked in their new flexible contract tool/offering, @Anonymous. 

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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Anonymous
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@pgn 

Cheers

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liggerz87
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Anonymous
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@liggerz87 

 

Cheers, I was aware of the six year minimum in terms of legislation but claiming under it is often easier said than done.

 

 

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liggerz87
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I get you ye I not seen it in action
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