05-11-2014 22:32 - edited 05-11-2014 22:36
05-11-2014 22:32 - edited 05-11-2014 22:36
05-11-2014 22:47 - edited 05-11-2014 22:49
05-11-2014 22:47 - edited 05-11-2014 22:49
Was the phone in stock when ordered? And as Cleoriff said, even tho it says it's in stock it sometimes isn't.
Maybe instead of waiting for it to arrive call CS in the morning and cancel your order.
on 05-11-2014 22:46
Hi @Anonymous
Sadly this isnt a new complaint these last few months. With the advent of so many new devices O2 have failed miserably in their promise to deliver the next day.
I hope the order you placed is actually in stock. Some have found to their cost...it often isn't:smileysad:
Veritas Numquam Perit
05-11-2014 22:47 - edited 05-11-2014 22:49
05-11-2014 22:47 - edited 05-11-2014 22:49
Was the phone in stock when ordered? And as Cleoriff said, even tho it says it's in stock it sometimes isn't.
Maybe instead of waiting for it to arrive call CS in the morning and cancel your order.
05-11-2014 22:47 - edited 05-11-2014 22:53
05-11-2014 22:47 - edited 05-11-2014 22:53
on 06-11-2014 06:19
on 06-11-2014 06:19
Hello @Anonymous
Welcome to the O2 Community Forum.
It is disappointing when it's indicated that you'll get the phone the next day ,and then the phone does not materialise. 😒
You could keep all as arranged , accept delivery and then speak to O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business, and they have been known to apply a GoodWill Gesture.
You can of course cancel and wait for this to complete on o2's Systems,and then attain the handset from an O2 HighStreet store ,or try your order in places such as CPW , although they don't offer the 02 Refresh Tariff.
Please let us know how you get on. 😄
06-11-2014 22:40 - edited 06-11-2014 22:43
on 06-11-2014 23:12
on 06-11-2014 23:12
Hi @Anonymous
So after all that, you eventually got your phone? Something of an achievement after all those broken promises!
In your first post you indicated you would be sending it back...due to delays etc...?
If you have changed your mind....I hope the phone is meeting your expectations.....
Please let us know what is happening now....(despite the circumstances of delivery driver...and his old van):smileywink:
Veritas Numquam Perit
on 07-11-2014 07:16
on 07-11-2014 07:16