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Data roaming in Europe

Anonymous
Not applicable
Why did o2 staff ask an 18yo girl travelling in Europe to put her phone in airplane mode in the middle of a support call? Had they had enough?
Message 1 of 8
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jonsie
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I can't believe the craziness of that advice, what did they expect to happen?

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Message 2 of 8
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Anonymous
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Yesterday o2 staff told my 18 yo daughter to put her phone into airplane mode to get rid of her when they couldn't fix her data roaming. They must have known that they were cutting the call. I've made nineteen calls over eight days and been told:
1. That data roaming isn't working across Europe
2. That data wasn't enabled on her phone but is now (at least three times)
3. That data will work in 24 hours (twice)
4. That o2 staff will call me back four times and only called me back once
5. That the sim card needs to be wiped with a soft cloth to make it work
6. That her account was misconfigured but it's fixed now (five times)
7. That she should buy a new phone and put the sim in it to help o2 to troubleshoot the 'problem'
I've been patronised, insulted, hung up on and put on hold endlessly.
Any comments from o2 on day nine of a month long trip and still no mobile data? Any sense of responsibility? Any thoughts at all?
Message 3 of 8
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MI5
Level 94: Supreme
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Complaints on this link http://www.o2.co.uk/contactus
We are just customers here, you aren't talking to o2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 4 of 8
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Anonymous
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Believe me, I have. No interest whatsoever. Just wondering whether it's possible to get some response by spreading the word. Sorry to have wasted your time but feeling fairly desperate. Having o2 cut support calls so maliciously was the last straw for me. How could someone do that?
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Cleoriff
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It must be really frustrating for you @Anonymous but as said, we are customers like yourself. Without having any details to your daughters account we are limited as to the advice we can give. If you click on the contact us link above, it will bring you to this section. http://www.o2.co.uk/how-to-complain I suggest you take that action asap. I hope it gets sorted soon. 

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Message 6 of 8
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Curr946
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The agent sounds like he/she is the kind of person who would go and buy a chocolate tea pot.
Current Phone: Sony Xperia XZ Premium
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Toby
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Hi @Anonymous,

I have sent you a PM

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Message 8 of 8
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