Data Sharing

Anonymous · ‎10-10-2017

Just some feedback for 02 - Data Sharing - Should be available to separate accounts if they in same name - Rather unhelpful option for lots of families who have separate accounts set up due to no fault of there own - especially when payments are being paid from the same bank account - Maybe something you could look into upgrading for the future.

jonsie · ‎10-10-2017

I quite agree. I'm not really sure as to why they have these stringent rules but an existing account comes with its own allowances and I suppose it would be difficult to share another tariff unless it was set up that way from new.

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MI5 · ‎10-10-2017

As they are currently, you need to have a specific account to share data.
Any account can be made lead and then when other accounts are due for upgrade they can be added to share from the lead.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous · ‎11-10-2017

Both the accounts are on Data sharing tarrifs, so don't know why its such an issue, and i cannot merge the accounts either.

Not sure why when they opened the second account for me they didn't add it to my current account, i did it online with the chat person.

Marjo · ‎11-10-2017

Hello @Anonymous! Thank you for posting your feedback and sorry to hear you weren't happy with your experience regarding the accounts. Our community team sends all feedback over to O2 regularly from this board and will include yours too.