All you can do is raise a complaint
http://www.o2.co.uk/contactusThere have been quite a few issues with the payment system for some people.
Also send a pm to
@Toby who mag be able to help you a bit more.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)