cancel
Showing results for 
Search instead for 
Did you mean: 

Customer service

Jmanmitch7070
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Why is O2's customer service so appalling? I can never get through, the chat agents tell me to phone as the department needed aren't available on live chat. 

 

When you do finally get through, their grasp of the English language is so bad, I have to repeat every sentence three times.

Message 1 of 3
177 Views
2 REPLIES 2

Enlli
Level 64: Magistrate
  • 5927 Posts
  • 45 Topics
  • 1410 Solutions
Registered:

This is a customer to customer forum but it is a common complaint heard on here

Try using Social Media. It is slow but if you keep poking and reminding them you often get results

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 3
171 Views

madasaf1sh
Level 76: Forum Legend
  • 9682 Posts
  • 51 Topics
  • 2959 Solutions
Registered:

Quiet simple because no one in the UK wants to work in Customer Service, as the Great British public are abusive, make threats and the companies who operate the contact centres operate on a cost basis and its cheaper to outsource CS to other countries...

 

Even BT who moved there EE call centre back to Northern Ireland is closing it down by the end of the year as its too expensive and they cant keep staff..

 

--
This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,
Message 3 of 3
152 Views