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Customer service feedback

Anonymous
Not applicable

I just had a conversation with customer service advisor to change DD date. Instead of asking what date it should come out, she confirmed bank details and asked is there anything she can help - yeah, how about write down the new date that DD should come out? 

I made a call at midday, she said have a nice evening.... (I came through UK call centre)

 

I'm not sure what your advisors are smoking to provide that kind of customer service...

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jonsie
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