20-08-2015 12:40
20-08-2015 12:40
I just had a conversation with customer service advisor to change DD date. Instead of asking what date it should come out, she confirmed bank details and asked is there anything she can help - yeah, how about write down the new date that DD should come out?
I made a call at midday, she said have a nice evening.... (I came through UK call centre)
I'm not sure what your advisors are smoking to provide that kind of customer service...
20-08-2015 12:46
Outsourced and possibly South Africa.