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Compensation

BT1
Level 1: Joiner
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Will O2 customers be automatically compensated for the fact they were unable to make any calls, texts or use the internet without WiFi for the entirety of yesterday or do we have to apply for this? If we have to apply how do we do so?
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madasaf1sh
Level 76: Forum Legend
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From the T&C's no compensation is due, if it was you would be due approx £0.40p for the airtime component which includes SMS, Data and Voice.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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DanielPA
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Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team. 

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